Included Support

If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.

Examples of supported technical problems:

• Your server becomes unreachable due to a network failure within our facility.
• Your server becomes unreachable due to a hardware failure within our facility.
• The hosting service setup process failed to complete successfully.
• A root user password change request failed to resolve successfully.

If you need custom work, such as Advanced scripting, programming or troubleshooting, you need our Assisted Service Plan.

Assisted Service Plan

Save the time and energy it takes to setup, monitor and maintain your virtual dedicated server by letting our expert staff do it for you! With our Assisted Service Plan, our team of server professionals will personally set up your virtual dedicated server to deliver maximum performance. Plus, they will also handle select monitoring and maintenance issues that would otherwise drain your time and resources.

Each Assisted Service Plan Includes*:

Initial Server Setup:

• Including installation of operating system and Plesk control panel.
• Setup for the following services:
  • Domain Name & DNS
  • Hosting Account
  • Resource Allocation

Security Services (Anti-Virus, Scanning):

• Monthly scans, as well as real-time on-access virus scanning of files (Windows servers only).
• We scan your server once a month, to provide you with any recommended remediation actions.

Emergency Services:

• Direct access to advanced support for emergencies including:
  • Service restart or reboot
  • Server or service down
  • Tier-3 Support troubleshooting

Patching Services:

• Patching services** for the base operating system, such as Fedora or Windows, which includes:
  • Official updates released by the Fedora or Fedora Legacy Project.
  • Official updates, bug fixes and security patches released by Microsoft.

Monitoring Services:

• Per server monitoring of basic services such as Ping and HTTP.

Custom Support Access:

• Access to our flat-rate custom support services

Expert Hands

Need help administering your server? Make the most of your Virtual Dedicated Server by letting our expert staff help you with your specific needs at a 30-minute rate of $49.99. Call (480) 624-2500 for a quote.

Expert Hands services include:

• Diagnosis(free)
• Troubleshooting and identification of problem
• Troubleshooting, identification of problem and Resolution
• Install 3rd party web-based software or add on module for a control panel
• Database assistance, such as data import/export
• Optimization, MySQL and Apache
• Port changes, e.g., ssh, rdc, remote database access
• Dedicated password resets
• Virtual Dedicated backup/restores
• USB Enclosure
• Installation of 3rd party SSL Certificates
• Perform setup and or configuration from the “Getting Started Guides” for basic Control Panel functions (Adding domain, setting up DNS, setting up email, and databases)
• Migration of content to customer’s server
• PHP/ASP Modules (per module)
• Game Servers

Additional Custom Services available:

• Script troubleshooting
• Kernel modifications
• Advanced scripting/web programming
• OS Hardening
• IP Tables updates

Our highly trained, courteous support staff is waiting to take your call. Whatever time it takes to assist you, that's the time you'll receive. We'll resolve any issue to your complete satisfaction.