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Home > Transfer Domains > Frequently Asked Questions > Moving a Domain Name out of Your Account

Moving a Domain Name out of Your Account

If you want to move a domain name from one account with us to another, you are in the right place to get started — it’s called an Account Change. If you need to move a domain to a different registrar, see Transferring Domain Names to Another Registrar.

This procedure is the first step in the domain name move process. This process moves a domain name between accounts with us. Once you finish the following steps, the owner of the receiving account gets an email with instructions to confirm the move.

NOTE: The domain name move must be confirmed within 10 days. After that time, the transaction times out and must be re-initiated through this process. For details on confirming a domain name move, see Accepting a Domain Name Into Your Account.

To Move a Domain Name Out of Your Account

  1. Log in to your Account Manager.
  2. In the My Products section, click Domain Manager.
  3. Select the domain name(s) you want to move.
  4. Click Account Change.
  5. In New registrant’s Customer # or login name, enter the new owner’s account login information.
  6. In New registrant’s email and Confirm email, enter the email address for the new owner.
  7. In Domain’s contact information, select one of the following:

    NOTE: The new owner’s Customer # or login name might be required or optional depending upon your choice here. When choosing Enter new details, it is optional. For all other choices, it is required. If entered, the value must match information on file in the receiving account.

    • Enter new details — Enter contact information for the new registrant.
    • Use details from specified customer account — Use contact information from the account you entered in the New registrant’s Customer # or login name field.
    • Do not change — Retain the contact information currently assigned to the domain name you are moving.
  8. Select Keep the current name servers for this domain to retain the current nameservers for the domain name. If this is not selected, the domain name(s) are parked as they are activated in the new account.

    NOTE: Any custom DNS for the domain name is lost when it moves to the new account.

  9. Click Next.
  10. If you selected Enter new details, complete the following, and then click Next:
    • Organization (Optional) — The organization with which the new registrant is affiliated, if any.
    • I certify that the specified organization… (Optional) — Indicates you agree that the organization will be the legal registrant.
    • First name and Last name — The new registrant’s first and last name.
    • Address 1 and 2 — The new registrant’s street address.
    • Country — The country in which the new registrant resides.
    • City, State, Postal Code — The registrant’s city, state, and ZIP code.
    • Phone — The registrant’s phone number.
    • Fax (Optional) — The registrant’s fax number.

    NOTE: We display a list of the services that will be canceled once the domain is removed from your account. You cannot reverse a cancellation once you agree to the move.

  11. Read the Domain Name Change Registrant Agreement, and, if you agree to the terms, select I have read and agree to the Domain Name Change…When you change the Organization, or you change the First name or the Last name (in the absence of an Organization value), you must agree to a 60-day lockdown to continue.
  12. If you want to transfer your domain name during the 60-day period, you should decline the Change of Registrant and transfer your domain name first. Otherwise, select I understand that, if I want to transfer this domain….
  13. Click Finish.

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